Overview

You can request customer support using the below methods:

1. Leveraging the Help tool within your Regology account

2. Visiting the support page at Customer service management

3. Emailing support@regology.atlassian.net

Creating a support request from the application

Log into the application and click on the Help icon (question mark) at the bottom right:

Open

The Help dialogue then opens up:

Open

Enter your question to search the knowledge base. To ask for support, click on Technical support:

To view more information, click on a topic to see the guide:

Request Support from outside of the application

Useful when you cannot access the application due to system access issues. Navigate to Customer service management

You can create a profile or login to your account. Logging in or creating a profile helps you check the status of a ticket.

Requesting support by sending an email

You can also create a new ticket by sending an email to support@regology.atlassian.net