Overview
You can request customer support using the below methods:
Leveraging the Help tool within your Regology account
Visiting the support page athttps://regology.atlassian.net/servicedesk/customer/portal/2
Emailing support@regology.atlassian.net or your account representative
Creating a support request from the application
Log into the application and click on the Help icon (question mark) at the bottom right:
The Help dialogue then opens up:
Enter your question to search the knowledge base. To ask for support, click on Technical support:
To view more information, click on a topic to see the guide:
Request Support from Outside the App
Useful when you cannot access the application due to system access issues. navigate to https://regology.atlassian.net/servicedesk/customer/portal/2
You can create a profile or login to your account. Logging or creating a profile helps you check the status of a ticket.
Requesting support by sending an email
You can also create a new ticket by sending an email to support@regology.atlassian.net