Overview
You can request customer support using the below methods:
From application’s in-app help
From help website
By sending an email
| Table of Contents |
|---|
Leveraging the Help tool within your Regology account
Visiting the support page at https://regology.atlassian.net/servicedesk/customer/portal/2
Emailing support@regology.atlassian.net
| Table of Contents | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
Creating a support request from the application
Log into the application
...
Click and click on the Help icon (question mark) at the bottom right. Help dialog :
...
The Help dialogue then opens up:
...
Enter your question to search the knowledge base. Or To ask for support, click on Technical support:
...
To request supportview more information, click on Technical SupportOr Click on a topic to see the helpguide:
...
To request Technical support, Search for “Feature”
...
Request Support from outside of the application
Useful when you cannot access the application due to system access issues. Navigate to https://regology.atlassian.net/servicedesk/customer/portal/2
...
You can create a profile or log into login to your account and a) Create a new ticket b) Check . Logging in or creating a profile helps you check the status of a ticket.
...
Requesting support by sending an email
You can also create a new ticket by sending an email to support@regology.atlassian.net