Overview
You can request customer support using the below methods:
From application’s in-app help
From help website
By sending an emailLeveraging the Help tool within your Regology account
Visiting the support page athttps://regology.atlassian.net/servicedesk/customer/portal/2
Emailing support@regology.atlassian.net or your account representative
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Creating a support request from the application
Log into the application
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Click and click on the Help icon (question mark) at the bottom right. Help dialog :
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The Help dialogue then opens up:
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Enter your question to search the knowledge base. Or To ask for support, click on Technical support:
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To request supportview more information, click on Technical SupportOr Click on a topic to see the helpguide:
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To request Technical support, Search for “Feature”
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Request Support from Outside the App
Useful when you cannot access the application due to system access issues. Navigate navigate to https://regology.atlassian.net/servicedesk/customer/portal/2
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You can create a profile or log into login to your account. Having Logging or creating a profile helps will help you check the status of a ticket.
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Requesting support by sending an email
You can also create a new ticket by sending an email to support@regology.atlassian.net